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Refund Policy

We want to make sure that you have the best experience possible with Bella Wynn Boutique. If something isn't right with your order, please contact us and we'll do our best to fix it for you. Please review our Refund Policy below and feel free to contact us with any questions you might have.

 

What is your return policy?

If you are not happy with the merchandise you purchased, you may return it as long as you contact us within 30 calendar days of when you received it. The only time we don't accept a return is if it is used, damaged by you, the item was on sale (i.e. in the Clearance collection) when you purchased it, or if the product is returned incomplete. Returns and exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. All tags must be attached to the item(s) and a merchandise return form must accompany the return/exchange.  If the error was made by us (mixed up, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping to return your product. ALL SALES ARE FINAL FOR "ON SALE" MERCHANDISE AS WELL AS ALL JEWELRY, SCARVES, AND HANDBAGS.

What is your Christmas return policy?

Gifts purchased after Thanksgiving day can be returned up to January 8. You must e-mail us before January 8th to initiate the return process.

How do I return my item?

Please contact sales@bellawynn.com for return instructions on how to process your return. Please do not send us the item(s) to be returned until you have contacted us via email.  Please fill out the RETURN/EXCHANGE form enclosed with the order and send it along with the merchandise to the following address:

Bella Wynn Boutique
Attention: Returns/Exchanges
913 Saddle Ridge Drive
Evergreen, CO 80439

Upon receipt of returned merchandise, refunds and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items. Bella Wynn Boutique reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.

Bella Wynn Boutique is not responsible for lost or damaged packages being returned.

Full return policy terms:

You may return the product if:

  • You requested the return within 14 calendar days after delivery
  • You have NOT used the product in any way
  • You paid FULL price for the item (no returns allowed for on sale or clearance merchandise)

Items that cannot be returned:

  • Any item more than 14 calendar days after delivery
  • Any item that has been used or worn
  • Any item that was purchased at a sale or clearance price
  • All jewelry, scarves, and handbags

We reserve the right to reject a return if:

  • There are signs of product being used
  • There are signs of product being damaged
  • The product returned incomplete

Other Notes:

  • You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
  • Refunds must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order).
  • You must report any missing item/accessory within 2 days of delivery.
  • If your order qualified for free shipping and you wish to return an item from the qualifying order, thus making the order ineligible for free shipping, applicable shipping charges will be deducted from your refund.
  • Once your initial order is processed, we are are unable to edit the order. Please ensure that your order is accurate and your billing/shipping information is accurate before making your purchase.
  • Customer service will respond to your request for a return/refund within 2 business days (e.g. requests made on Fridays will receive a response by Tuesday). Please wait for 2 business days to pass before requesting further information.
All Jewelry, Handbags and Scarves are Final Sale Items
All SALE items are FINAL SALE

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